In these specific cases, Technical Support may recommend the use of CleanWipe.

In certain circumstances, CleanWipe can be useful in removing old versions of components or drivers (LiveUpdate or firewall drivers, for example) that can conflict with the new versions. In instances where the difficulty in installing Symantec Endpoint Protection is related to GPO policy, lack of hard drive space, or other environmental factors, running CleanWipe will not resolve the underlying issue. Go to any machine where SEP installed and Nabigate to C:Program FilesSymantecSymantec Endpoint Protection and look for Sylink.xml In the sylink file check for the server port it will 8014 or 80 7.

Only use CleanWipe as a last resort when the usual uninstallation methods are unsuccessful. WARNING: Symantec does not recommend using this specific approach at the first sign of installation trouble. Type regedit to open the Windows Registry Editor. Find the Symantec Endpoint Protection uninstallation product key: Click Start > Run. Drop a sylink.xml onto the unmanaged client to register it with the Symantec Endpoint Protection Manager (SEPM) and make it managed. Method 1 : Log on to the computer with administrator rights. To uninstall Symantec Endpoint Protection with the CleanWipe utility Copy the folder that contains Cleanwipe.exe to the computer.Using the Symantec Endpoint Protection installation download (or the physical disk), install a new unmanaged client.

In some instances, Support may recommend that you run CleanWipe to remove all trace of existing Symantec components, before installing again. See Troubleshooting client installation failures for more information. Ideally, you should investigate any error messages from the installation logs, and properly deal with the corresponding issue, before trying to install again.

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